Ok, so recently I had a majorly infuriating experience with Club Monaco.
Almost as bad as my “I never want to step into a GAP let along buy anything from it!”.
Here’s the deal.
A good friend of mine needed to buy a suit for a very important interview. We found one that was managable, but not a favourite or sure seller in both our tastes…but we bought it just in case we wouldn’t be able to find anything else.
Then we stepped into the Club Monaco at the Toronto Eaton Centre.
We found the most gorgeous style for her…except we needed a different size. Lucky girl is so petite that we needed a size smaller…the smallest size they had. Though the comps said that they should have 3 sizes left, the sales associates were unable to locate any one of them. So we got one of them to check, and was able to locate one at Bloor and Museum Station. But, this was the second choice suit, cause they didnt have the first gorgous one that we wanted. Anyway seeing as it was already really late, we hopped on the TTC and went ASAP to pick it up.
BUT, when we got there, the SA fumbled with locating the item. Took him AGES. When he finally returned, not only was it the wrong cut that we had asked, it was also the wrong size! So not only did we waste our time trying to buy this thing, BUT IT NEVER EXISTED IN THE FIRST PLACE! I am not a patient person when it comes to matters such as this. Especially cause there were other biological factors, (meaning I was deathly hungry). As I tried my best to smile, my eyes and the type of smile totally gave me away and I was close to kicking the man in the balls. (yes…as unprofessional as that sounds, I did. I won’t lie.) I as calmly as I could, told that I was very disappointed. That I had wasted money, and time for apparently nothing, cause they were unable to follow instructions. I told him the issue that we had, and then…
he told me that he would do whatever he could to help us get it. He told us that he will look in the system, and if he could find the right size and cut, that he would personally pick it up, and have it at his store for us to pick up. He continued to apologize and tell us that he wasn’t sure how such a thing could have happened, and that he would do absolutely anything in his power to do what he could for us. (I told him that she really needed it in 2 days, which is why we came here in the first place. I’m telling you this thing was nice on her…so cute…not that the interviewers care…but this could potentially be the first of her career in the medical industry…still I liked the other gorgeous one better…but alas…)
Anyway…unfortunately for us…he couldn’t locate it in the GTA. So he said that if we could find something suitable (ha…) that he would do his best to compensate for the grave mistake.
So I begrudging walked downstairs to find my friend, and break the bad news for her.
We were unable to find anything else, and so proceeded to leave the store…
But as we passed by the rack…I noticed the gorgeous suits that she first tried on…and just flipped through the sizes. I saw her size. WHAT? I told her, and she checked, and said that it was an 8. I was sure I had seen a 0 so I picked at the sale tag (which was odd to start off with cause they were on sale at this store, whereas the Eaton Centre hadn’t had them on sale…) and found that it was indeed a 0!~ The pants had been placed on the wrong hanger, which was labelled a size 8! She popped them on, loved it, and of course we were set to buy them. As she said…a blessing in disguise. We got to the cash, and the tall, rather nice, and slim guy, told us that he would give us a so-and-s0 discount. He asked if that would be alright? I mean at this point, what can I say? I mean I’m still pissed that we had to travel to be disappointed in the first place, but in the end we were able to find the pair of pants that the computer system first said never existed in the first place!
So I told him we don’t really have a choice, so we will take it. To which he replied…no that’s fine, I can do better. He said I can do better! It wasn’t that I was going to get a better deal for my friend, but the fact that he took this issue personally and did his best to make us completely satisfied! He then doubled the discount, and took the price of the sale. Apparently they were mistagged, so he gave it to us at the sale price, and discounted. So not only did we get a fantastic deal…she got her perfect pants.
We still had to get the suit jacket, so we got him to call in to the TEC again, so that we could go back and pick it up…made him double check that it was the right one, with the right stripings and everything! No matter what, he remained pleasant and controlled, handling the situation. I mean I love being pissed off for long periods of time…But how could I not feel somewhat satisfied when he had done everything he could to help out us, acknowleging our struggles to find the pants that were put on hold?
So in the end, yes I wasted TTC tokens, and a heck of a lot of time to get to a place that never had my item on hold, but I came out feeling taken care of, and loved. (As gushy as that sounds…)
Of course I still wasn’t too happy as we were walking back to the TEC, but it was still a lot better than what I first had to deal with, when I first entered that gorgeous building.
I’m not too sure what his name was. I want to say Matt, cause one of the other SA’s mentioned something like that…But to the guy who was a wonderful help, in such a disapointing situation…Kudos to you.
You are probably was saved me from banning buying anything from Club Monaco EVER again…