Seeing as I am still worked up about this, I thought I would do what helps/I find theraputic…blogging.
So today is what do you do when you receive bad customer service.
I can’t say that I handled my reactions to their poor service well, but seriously, having to sit in back to back 3 hours lectures, hoovering my lunch in 3 minutes, getting shoved into the new train because it was rush hour at Yonge and Bloor (then getting my coat stuck in the door and laughed at by other people…), not finding a seat (then finding one next to a man who seemed rather intoxicated by I have no idea what), remembering that I have a small assignment due tomorrow, then having to deal with crappy CS at Walmart just did not make my day.
If you were here for a review post, not today folks, so you may want to keep moving.
If you are extremely bored and feel like reading my rant, then by all means I welcome it…
For the past 8 months I have been going to the Walmart Supercentre in my area to get my pictures developed. I found that my location had decent quality, and their one hour service never took the full hour, and was cheap! So I have been going on average once a week, mostly because of church and practicum pictures that I needed developed.
So seeing as I had a few special requests from parents, for copies of the pictures I had taken, I got in the car, and we drove to Walmart Supercentre in Rexdale.
Now in the past 8 months, I have usually dealt with this younger woman, and a younger man. They have always been helpful when one needed it, and never sassed you.
The usual duo was missing from the counter which made me sad (cause I do like seeing them. They put up with my mini chats xD). Anyway, I processed my photos in the machine, and went over to the desk to pay.
It starts here.
She did start off well, she did smile at least, however smiles mean nothing. I rather have someone not smile but treat me well, then have someone who smiles and treats me like crap.
I paid, and I asked her (as I always ask this question when I come in…), “How long will the pictures take?”
This is where her expression changes.
“This is a one hour service. It will take an hour.”
I wish I could convey to you how rudely this was said to me.
“Oh, I in all my times coming here it has never taken the full hour which is why I am asking.”
“It takes one hour. We are VERY busy.” *Gestures to the machine*
“Yes I can understand that but even on the busiest days it hasn’t taken an hour.”
“This is an hour service, I can’t give you any sooner than that, so come back in an hour.”
Now in all seriousness, I understand that it is a one hour service. I do, as that is what it is called. However I do know that the machine works quite quickly, and never takes that hour, no matter what. I know that had my other usual worker been there, she would give me the proper estimate (she was amazing at that) and it would be done and over with. So I could assume that this person didn’t know what she was talking about
Anyway back to the story…
She then turns towards the machine and says, “see all the orders? I cant…”
“Okay okay,” *I turned away from her and started walking towards the door*, “Whatever. Fine, I’ll see you in an hour”
It was 8:17 then. Wasn’t too happy with that as there wasn’t much time left to kill time with shopping around the plaza.
Fast forward an hour…
I walk into the place and there is a man heading the counter now. I was thankful for that as I really didn’t want to deal with the other worker.
“Well look at that, the orders are already done, and you only have two left.”
(There are two baskets on the cabinet. One for the new envelopes, and one for fulfilled orders)
I gave him the paper. He hands me the order.
“Could I also have 2 extra envelopes please?”
“Two envelopes so I can separate the pictures, its for someone else.”
“Here,” *hands me ONE envelope* “That’s enough.” And then he waves his hand in a shooing motion! WTH?!
So here’s the deal, at SDM or Blacks, I have not had issues with receiving extra envelopes. If you are NOT allowed to give them out, just say that. Don’t give me a half-assed deal. I was once at Pizza Pizza, and we had fries or something, so we asked for a box, the guy said that because they count inventory of boxes as well, he can’t give them out. That was fine, but he gave us a bunch of napkins to make up for it. I don’t mind if you just tell me. But telling me one is enough and shooing me away?
So in annoyance and anger, I said…
“Fine then, I’ll make 3 seperate orders for next time.”
“Yeah, you do that.”
“My Gosh you guys are really rude today, I don’t know what’s going on but I hope that the other works are coming back.”
And I left.
I just don’t get it.
It may be hard to understand my annoyances, but it was just such a pain with their attitude, their tone of voice. I really didn’t need it at all today. My dad was so surprised with their service today as well, so I have a witness. He laughed all the way home though. He says this is why I should stick to Blacks.
I want my usual lady back!!! *whines*
there we are. My frustration for the day.
I may now have to go to the SDM at Y&B and just enjoy that service there. It is a tad pricey so I hate going there, but its better, and at least I know the photo guy there is regular, and NICE.
What do you do when you get back customer service?
I was tempted to go to the CS and complain, but I have to do this assignment and go to bed, as I need to be up at 6am.
So what would you do?