I received an email from Jennifer a few weeks back. (I didn’t reply, wasn’t sure what to say) but since it is applicable I just wanted to mention a little bit about it in the comments.
I bought from them again a few months back, so you can go read that one as well…definitely better than my first experience, but the warping on the frames was still the same CLICK HERE for the post.
I’m being really lazy and not posting up the new update, and my FINALLY receiving my items. I had a somewhat disastrous time with them. They did TRY to make up for it, but I don’t believe it was all worth it in the end. One of my glasses was plastic, and so warped on the side, it didn’t sit properly on the face. When I took it in for adjustments, people refused to touch it because they knew if they did, it would break. I was recommended to go to the place I bought them from :T, or I was told several times to just return them. Which you can if you are not completely satisfied. I was just sick and tired of it all by this point and decided against it and suck it up.
Another friend of mine, who did order, did get his after a month or so as well. He does like his glasses, but his were metal frames, so he didn’t have much issue with the glasses themselves. Another friend of mine buys her contacts from them for some time now, and loves it. So as with everything there is a hit or a miss. If you are one of the lucky ones to have a consistently great experience with them, congrats. I think for now, I’m done with them.
Also I should mention cause I did delete that statement. I don’t delete comments, mainly cause I don’t believe in it. So I left ‘Jennifer’s’ alone. The thing with this one is that the IP that is logged for BOTH Roger AND Jennifer is of the same IP. Yes there are travelling IP’s and whatnot, but what are the Chances right? Anyway since I felt that it should be mentioned…I am skeptical of her comment cause of the IP value that is associated with it.
So I emailed them back, the SA, and told them that I wanted these other pair of glasses. And put in another order for my brother. Except that was TWO WEEKS AGO!! I asked for confirmation TWICE, and never got a reply back. I tried calling the individual at their extension, and it just rings and rings.
So I don’t know if I will get my glasses, because I don’t know if he placed the order on his own. And I had to place the order with the SA because he said that he would provide a small compensation for the issue at hand. Except I’ve seen nothing, and heard NOTHING from the individual.
Not impressed :( Cause everyone else seems to be getting their glasses…and I’m jealous. And today is the last day of the month…and now…I won’t be getting those extra cheap glasses…Well that just means I will continue going to a store.
Some things seem to be GREAT at buying online. But I guess for me, glasses are the exception. Especially after a crazy-annoying experience such as this one…I doubt I will venture into it again anytime soon.
Not cool CC, Not cool.
***WARNING: This is a rant. I’m upset with this company as of this moment, and need to vent, and thus I am placing this warning so that you can avoid reading this if you want. But if you do read it..thanks, and sorry! lol also excuse the grammatical errors and such. Too annoyed to fix them/care***
So I’m really upset right now…Here’s why…
Last Monday, the 3rd, I found about this website’s new promotion. Buy a complete set (frames and lens’) for $38 plus 10 dollar shipping. SWEET! Right?
Yes! I ordered a pair of Armani’s cause they were gorgeous, and so did my brother. Now they say overnight delivery blah blah, but I knew because of my lens’ it couldn’t be that fast anyway. Besides there was a lot of people ordering.
So whatever, we put in an order.
2 days later we receive an email stating it will take much longer, because of the amount of orders that they received. (I also forgot to mention, last Monday, they were giving 1000 pairs of glasses for free. You only had to pay the shipping fees. So because of that, things were way out of whack.) They stated in the email, that they should arrive before the 14th of November.
Fine, waiting I can deal with, seeing as I am a huge fan of online ordering.
So waited I did.
Except my brother got another email today. Which is why I’m pretty pissed.
It stated that the frames that were ordered, were now out of stock. And thus our orders were canceled.
There was a direct number to call, and they said that they would set up another pair to be shipped out to me at no extra cost. Meaning if I can find something. But what annoys me is that today is Wednesday. It took them 1 week and 2 days to realize that they didn’t have stock, and thus couldn’t complete my order?? That I find quite offensive. (I don’t understand how to explain why I feel offended, but I do!)
In any case, my brother only checked his email (he used his visa instead of mine to place the order,) just an hour ago, and thus I now have to sleep with this annoyance/anger until tomorrow morning when I can chew them out.
Though I really don’t want to. I’m just upset that they don’t have a more appropriate protocol in handling orders. I mean there are companies that update their stock pretty much live, so that they can eliminate the occurance of “out of stock” problems. And especially when such a deal going around…you cannot expect that people will be fully understanding. I mean I was understanding for the whole “taking longer than usual” business, but out of stock and waiting is not something I want to understand. Also if I were to put in another order, what’s to say that a week from now they won’t give me the same damned story? I mean seriously, Mama needs a new pair of frames!
What’s also frustrating is that I wanted to see how my first pair turned out, before I order another pair. Except the problem with that, is that the glasses are being picked up fast by others, especially when they are designers. There was a pair of black/green Gucci frames the other day, approximately a year old? And those were gone by the end of the day. I wanted them…but didn’t place an order cause I wanted to see how my first pair turned out!!!
I’m really pissed right now. I hope that this will settle down tomorrow, cause I have this tendency to try tearing up when I am really angry (yeah…it sucks…I’m weird, what can you do?!). They were gorgeous…so long lovely Armani frames…
Anyway I’m going to see how things work out tomorrow. Depending on how things go, there will be more flaming, or perhaps praise for how they handled the situation.
I’ll post the update…let’s hope for the better…
They are Claimed to be Canada’s Largest Online Optical Store, according to their website…