Review: Clearly Contacts
Posted by: rasilla on: November 12, 2008
EDIT Jan.13.09:
I’m being really lazy and not posting up the new update, and my FINALLY receiving my items. I had a somewhat disastrous time with them. They did TRY to make up for it, but I don’t believe that in the end, it was all worth it. One of my glasses was plastic, and so warped in the side, so it doesn’t sit properly on the face. When I took it in for adjustments, people refused to even touch it because they knew if they did, there would be breaking. I was told several times to just return them. Which you can if you are not completely satisfied. But me, I was just sick and tired of it all by this point. Another friend of mine, who did order, did get his after a month or so as well. He does like his glasses, but his hard metal frames, so he didn’t have much issues with the glasses themselves. Another friend of mine buys her contacts from them for some time now, and loves it. So as with everything there is a hit or a miss. If you are one of the lucky ones to have a consistently great experience with them, congrats. I think for now, I’m done with them.
Also I should mention cause I did delete that statement. I don’t delete comments, mainly cause I don’t believe in it. So I left ‘Jennifer’s’ alone. The thing with this one is that the IP that is logged for BOTH Roger AND Jennifer is of the same IP. Yes there are travelling IP’s and whatnot, but what are the Chances right? Anyway since I felt that it should be mentioned…I am skeptical of her comment cause of the IP value that is associated with it.
EDIT Nov.29.08:
So I emailed them back, the SA, and told them that I wanted these other pair of glasses. And put in another order for my brother. Except that was TWO WEEKS AGO!! I asked for confirmation TWICE, and never got a reply back. I tried calling the indiviudal at their extension, and it just rings and rings.
So I don’t know if I will get my glasses, because I don’t know if he placed the order on his own. And I had to place the order with the SA because he said that he would provide a small compensation for the issue at hand. Except I’ve seen nothing, and heard NOTHING from the individual.
Not impressed :( Cause everyone else seems to be getting their glasses…and I’m jealous. And today is the last day of the month…and now…I won’t be getting those extra cheap glasses…Well that just means I will continue going to a store.
Some things seem to be GREAT at buying online. But I guess for me, glasses are the exception. Especially after a crazy-annoying experience such as this one…I doubt I will venture into it again anytime soon.
Not cool CC, Not cool.
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***WARNING: This is a rant. I’m upset with this company as of this moment, and need to vent, and thus I am placing this warning so that you can avoid reading this if you want. But if you do read it..thanks, and sorry! lol also excuse the gramatical errors and such. Too annoyed to fix them/care***
So I’m really upset right now…Here’s why…
Last Monday, the 3rd, I found about this website’s new promotion. Buy a complete set (frames and lens’) for $38 plus 10 dollar shipping. SWEET! Right?
Yes! I ordered a pair of Armani’s cause they were gorgeous, and so did my brother. Now they say overnight delivery blah blah, but I knew because of my lens’ it couldn’t be that fast anyway. Besides there was a lot of people ordering.
So whatever, we put in an order.
2 days later we receive an email stating it will take much longer, because of the amount of orders that they received. (I also forgot to mention, last Monday, they were giving 1000 pairs of glasses for free. You only had to pay the shipping fees. So because of that, things were way out of whack.) They stated in the email, that they should arrive before the 14th of November.
Fine, waiting I can deal with, seeing as I am a huge fan of online ordering.
So waited I did.
Except my brother got another email today. Which is why I’m pretty pissed.
It stated that the frames that were ordered, were now out of stock. And thus our orders were canceled.
Sorry What?!
There was a direct number to call, and they said that they would set up another pair to be shipped out to me at no extra cost. Meaning if I can find something. But what annoys me is that today is Wednesday. It took them 1 week and 2 days to realize that they didn’t have stock, and thus couldn’t complete my order?? That I find quite offensive. (I don’t understand how to explain why I feel offended, but I do!)
In any case, my brother only checked his email (he used his visa instead of mine to place the order,) just an hour ago, and thus I now have to sleep with this annoyance/anger until tomorrow morning when I can chew them out.
Though I really don’t want to. I’m just upset that they don’t have a more appropriate protocol in handling orders. I mean there are companies that update their stock pretty much live, so that they can eliminate the occurance of “out of stock” problems. And especially when such a deal going around…you cannot expect that people will be fully understanding. I mean I was understanding for the whole “taking longer than usual” business, but out of stock and waiting is not something I want to understand. Also if I were to put in another order, what’s to say that a week from now they won’t give me the same damned story? I mean seriously, Mama needs a new pair of frames!
What’s also frustrating is that I wanted to see how my first pair turned out, before I order another pair. Except the problem with that, is that the glasses are being picked up fast by others, especially when they are designers. There was a pair of black/green Gucci frames the other day, approximately a year old? And those were gone by the end of the day. I wanted them…but didn’t place an order cause I wanted to see how my first pair turned out!!!
So yes.
I’m really pissed right now. I hope that this will settle down tomorrow, cause I have this tendency to try tearing up when I am really angry (yeah…it sucks…I’m weird, what can you do?!). They were gorgeous…so long lovely Armani frames…
Anyway I’m going to see how things work out tomorrow. Depending on how things go, there will be more flaming, or perhaps praise for how they handled the situation.
I’ll post the update…let’s hope for the better…
They are Claimed to be Canada’s Largest Online Optical Store, according to their website…
8 Responses to "Review: Clearly Contacts"
Thanks for the warning. I was considering of ordering contacts from them.
you have a right to be upset. It should not take more than a week to process an order only to then cancel it on you through an email. I hope you called them and gave them a piece of your mind. I would be pissed off too. At least they’re offering the glasses to you free of charge, but then again, sometimes its not worth it for all the stress you have to endure.
Carmen
Thanks for reading! I can’t say much about their contacts, but definitely for their glasses if you don’t mind spending a bit more money, you should wait til after November…Maybe they will perform better?
But I would assume that if they can’t get things together with their glasses, it would be a mess with their contacts as well.
I absolutely agree it should not take more than a week to get your glasses out to you, and the product should not go out of stock while you are on the site.
we ran a promotion designed to introduce glasses to canadian customers online, but we had no idea the magnitude of growth or interest it would generate.
at times last monday there were more than 20 000 people in the store, at the same time all wanting the same products. This challenged our system and in some cases the same people were trying to buy the same product at the same time.
in a physical store this couldn’t have happened because you would see the person in front of you take the last item. in the web store, many people can have an item in their ” cart” but it only comes out of our inventory once someone purchases it. the numbers of purchases that were occurring happened so fast our system had a minor melt down.
We are taking steps, and working hard to ensure neither of these things ever happens again. We have been building our business with a hard working team for more than 9 years, the most important thing to us is to serve customers.
we are working hard to ensure all the glasses ordered during the promotion get out to you, if the pair you ordered went out of stock while you were on the site, we have offered a credit towards any other pair of glasses. we want to make you happy.
Let us get a pair of glasses out to you, and then by all means please send me an email and explain how we could have done a better job. We are doing everything we can to change the way the world buys glasses and contacts, and we want it to be a better and more efficient experience. You experienced a day of growing pains, this doesn’t happen often for us, in fact almost never and this was the first day we really dropped the ball.
We appreciate and value all your thoughts and even criticisms – they will make us better in the long run at serving you.
my sincere thanks for your patience and understanding, we are almost back to speed and ready to continue serving you and taking the way the world buys glasses and contacts to a new level.
warm regards,
Roger Hardy
president
clearlycontacts.ca
Wow. I think that is pretty great that the President of the company is this open and honest about what happend. He really sounds like he wants to make his customers happy.
I guess they didn’t know how many people would want to order on the same day and are trying to fix it.
A president of a major company like this who takes the time to reply to customer complaints personally gets my business! he obviouslt has his customers best interests in mind!
damn girl! haven’t come by in EVER. school issues :T
anyway just read this rant (doing some catching up on reading your posts!)
but I hope that it was a good settlement. I think that especially seeing as this company is quite large…i mean they have like 4 different sites branching out from the one main site!
I think that though the RH tried to let you know the issues that they have experienced, and though it was a nice gesture to write like this, that i wouldn’t have been happy with the reply as well.
And i have to mention that you should delete that jennfer girl! like what the heck, sounds as if shes a minion from the company who figures that doing a comment like this will get her extra brownie points with the big boss. tell her to **** it instead.
HA. wait…damn. lol guess you don’t want that there?? haha…
anyway missed coming here, but im pretty much done for now…
Rasilla,
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Hope you find it helpful!
Cheers,
Jerry
1 | Nikki
November 12, 2008 at 11:52 pm
i am so sorry to read this! I know how you feel, I don’t like it when companies give freebies or give major discounts then they wouldn’t be able to handle the bulk of orders! they should have foreseen that in the first place. Tell us how it goes and goodluck!